Returns Policy – Faulty Products
Products that are found to be faulty after 7 days following delivery will be repaired under warranty by the Manufacturer. Please call the relevant manufacturer to report the problem and arrange repair. A list of Manufacturers telephone numbers can be provided by us upon request. For products found to be faulty within 7 days of delivery please follow the below procedure.
If you wish to return a faulty product you must obtain a returns number (RMA) by e-mailing us. We will then ask you to complete a returns form.
When we receive your completed form we will issue you with a returns number, which you will receive by e-mail. Please note that packages arriving to us without a valid RMA number will be rejected or returned. All products that are returned to us must be in their original condition. This means that all the items you received in the original shipment including, cables, manuals, disks and any free software items must be returned. Any other items relating to the product must be included. Do not write on or otherwise mark the product box. All goods are tested on return to verify the fault, before a refund can be made. All goods, which prove to be non-defective can have a minimum restocking fee of 25%, charged against them.
RMA numbers are valid for 7 days. Please note that packages arriving to us without a valid RMA number will be rejected or returned. Please ensure that you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered. Please ensure that the RMA number is clearly visible on the outside of the packaging
All faulty products must be returned at your own expense using a reliable courier firm. You can reach Parcel Force on 0870 850 1150, or use any other reputable firm of your choice. If you would like us to collect the goods from you a charge will be made depending on the size of the product. (Minimum £10)
